Management Team

Meet the Team

Our team of professionals has years of experience in telecom auditing and service provisioning. We help customers assess their needs and identify the right services. Whether it's a voice line, broadband solution, or a new MPLS network, we make it simple. We process and track all of the service orders, coordinate the provisioning and installation details, and help facilitate ongoing services. We are an advocate of, you, our customer, and take ownership of the entire process, finding the best solution to meet your needs.

Kenneth H. Macdonald, President

Email: Ken@networkservicescorp.com

 

Although he'd spent 22 successful years in the telecommunications industry, Ken Macdonald felt the need for change, recognizing the deterioration of customer service and lack of attention to detail from telecom service providers and vendors. He came to the realization that the telecommunications industry practices and his personal values were not in alignment. He then made a commitment to create a new kind of telecommunications company.

 

He envisioned nothing less than a new business model, one that would revolutionize the telecommunications service industry by meeting the following criteria:

  • Eliminate the confusion of determining which telecommunications services are best for your business
  • Negotiate the best possible prices for our clients
  • Choose a service provider with a world class reliable network
  • Provide better value for our clients by offering end to end customer service and support
  • Offer a superior level of professionalism and integrity
  • Communicate consistently with our clients in order to keep them informed
  • Treat every customer's service needs as if they were our own

Today, Network Services Corp. is a leading telecommunications service company specializing in coordinating, facilitating and maintaining telecommunications needs for businesses.

We offer a personalized level of service, dedicated and focused on providing our clients with what they deserve: quality service.

Pamela L. Macdonald, Customer Service

Email: Pam@networkservicescorp.com 

 

VP and Owner of Network Services Corp. 25+ years of industry experience in all facets of telecommunications including voice, data and cloud solutions. My team delivers an unparalleled level of customer service to our clients with the goal of maintaining long term partnerships. We pride ourselves in a very high customer retention rate due to our continued engagement in assisting our customers at any time with any issue related to the services we sold them." I absolutely LOVE my customers and take pride in serving them. I enjoy getting to know them as people as well. I feel very fortunate to have this opportunity before me. I also enjoy cultivating partnerships with our vendor teams who we represent and who support Network Services Corp. and our customers.

Andrea Wisemore, VP of Operations

Email: Andrea@networkservicescorp.com

 

Andrea spent years working in customer service and takes pride in ownership of her work. With 10+ years of industry experience in addition to past positions ranging from Law Firms to Real Estate, Andrea has been able to gather a variety of organizational skills that are essential to working within the Telecom Industry. A quick study to various AT&T Systems has been a pivotal to quick turnaround times. A hard worker and with a 'must do' attitude, Andrea will do whatever it takes to make our customers happy.

“Andrea is the “glue” that holds it all together for Network Services Corp. A true gem and we are beyond blessed to have her as she goes into her 10th year next year of employment with NSC!“

Andy Martinez, National Mobility Director

Email: Andy@networkservicescorp.com

20 years of industry experience in both Wireline and Wireless solutions, 13 of those years working with one of the industry leaders AT&T. We pride ourselves in being the one-stop shop for all our clients Mobile Wireless Business needs, whether it be Smartphones, Tablets, Mobile Applications, or Mobile Security.

Elyse Linn, Customer Support / Operations

Email: Elyse@networkservicescorp.com

 

Elyse Linn retired from AT&T with 33 years of service in 2014. She’s very knowledgeable of the AT&T products and services. She has an extensive customer support background. Elyse graduated in 1980 from Chapman University, Orange Calif. She is currently enrolled in the Paralegal Studies Program at Fullerton College. When not working or studying, she can be found playing with her 4 year old grandson, reading books, going to the movies.  Elyse and her husband enjoy traveling and last year took a four week car vacation across the United States, beginning in California and ending in Alabama, then back to California. What a trip! Just ask her about it!

Mark Palmer, Senior Sales Consultant

Email: Mark@networkservicescorp.com

 

Mark has 16 years in telecommunications and has extensive experience with some of the larger telecom providers including At&t and Telepacific. Mark is extremely motivated and has a very strong work ethic. He knows what it takes to succeed and is very driven to do the hard work it takes day in and day out to succeed in a very competitive field. Mark produces for Network Service Corp. month after month and is a very valued NSC team member. On a personal note, Mark is an equine aficionado spending most of his weekends on the trail!  He also loves photography and hiking.  He is also very health conscious following a very healthy diet and working out at the gym on a daily basis! 

Richard Shean, Business Development

Email: Richard@networkservicescorp.com

 

Richard began his experience in telecommunications working with an equipment vendor in 1976. His experience includes employment with First Tel, US West Info Systems, Pacific Bell, SBC, ATT, TelePacific, Nextel and XO Communications. As District Manager for XO Communications he witnessed, first hand, the issues that can plague and bless telecommunication providers. As a Business Development Representative at NCS, Richard will represent YOUR best interests when recommending the best solution to your telecom needs.